Reference

How We Protect Your Information

When you open an account on kelinci77, your personal details—from your login credentials to your payment records—stay encrypted and secure.

Account SecurityPayment ProtectionData RetentionYour Rights
kelinci77 How We Protect Your Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to update your privacy preferences, our support team is ready to help. We respond to data requests within five business days. Players in Jakarta, Surabaya and across Indonesia can reach us through multiple channels during our operational hours.

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account dashboard. Our team responds within minutes during business hours, seven days a week.

Email Support

Send your privacy concern to [email protected]. Include your account username and a clear description. We'll reply within 24 hours.

In-Account Messages

Log in, navigate to Settings > Messages, and submit your inquiry directly. You'll see our response notification the same way.

HOW WE SAFEGUARD

Data Security and Account Protection

Every piece of information you share with kelinci77 is protected by industry-standard encryption. We use SSL certificates to secure your login sessions, tokenize your payment details so they're never fully exposed, and…

Encryption Standard

All data transmitted between your device and our servers uses AES-256 encryption. Your DANA, OVO, GoPay and QRIS details are tokenized and never stored in full.

Account Access Control

Enable two-factor authentication in your account settings to add a second security layer. We'll send a code to your phone each time you log in from a new device.

Data Retention Policy

We keep your account data for as long as your account is active. After you close it, we retain records for seven years to comply with local financial regulations.

Cookie Management

We use cookies to remember your login state and customize your lobby view. You can disable non-essential cookies in your browser settings without losing core account functionality.

Third-Party Data Sharing

We share your information only with payment processors (DANA, OVO, GoPay, QRIS operators) to complete deposits and withdrawals. We do not sell your data to advertisers or data brokers.

Information Requests

You can request a copy of all personal data we hold about you at any time. Submit your request via support chat or email; we'll deliver it within five business days.

Privacy Policy – Your Questions Answered

Your account data is archived and encrypted. We retain it for seven years to fulfill regulatory and tax obligations. You can request permanent deletion after the retention period ends by contacting our support team.

Yes. Go to your account Settings, choose Privacy & Data, and select Export My Data. We'll compile your profile, transaction history, and device logs into a downloadable file within five business days.

We never store your full payment credentials. When you deposit, your DANA, OVO, GoPay or QRIS account is verified by the payment operator directly; we receive only a confirmation token, not your account details or balance.

Only if you opt in during registration or later in your Preferences. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link at the bottom of any message or updating your settings.

Yes, we use cookies for login persistence and game preferences. Essential cookies cannot be disabled, but you can turn off analytics and advertising cookies in your browser settings without breaking your account access.

Reach our Data Protection Officer via [email protected] with the subject Privacy Concern. Include your account username and details. We'll investigate and respond within seven business days.

Yes. Our privacy practices align with applicable Indonesian regulations. Where local law permits, we process your data for account verification, fraud prevention, and payment settlement only.